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BES: Waiting for recognition of valid user activation response before continuing with processing

January 2, 2012

Blackberry Enterprise activation failing with error Waiting for recognition of valid user activation response before continuing with processing. Also error on handheld device that the handheld can’t activate (email/password are wrong)

Check the following:

  • Is the SIM card activation OK?
  • No forwarding active on the specified account? The account needs to receive the activation message

If none of these actions are succesfull you can delete the user and recreate it, if the error continues please feel free to add comments.

From → BES, Blackberry

3 Comments
  1. Mr P permalink

    Activated BB with another SIM (but same emaill address) then swapped back the original SIM. Not sure if this is entierly good practice but it worked!

  2. Mr P permalink

    Further to my last comment. I managed to activate on the original SIM by switching from 3G to GPRS.

    • Maybe not best practice, however if you get smaller issues like this solved faster you get a happy customer!

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